Case Study - SurePrep
Founded in 2002, SurePrep is a provider of tax documentation automation software and software-powered services and is the leader in 1040 tax automation for Certified Public Accountancy firms.
Bregal Responsible Investment Report - 2019/2020
SurePrep provides innovative, comprehensive and productive personal federal income tax automation solutions that include scanning, an optional optical character recognition verification service, outsourcing and a two-time award-winning mobile solution.
Sector: Software & services
Head office: Irvine, CA, USA
Data privacy and security of our systems is critically important to our CPA clients in delivering their services and maintaining reputation. It is therefore our key priority to meet constantly evolving information security requirements. We are proud to have served our clients for the last 18 years without a single known incident of data breach.
Material issues:
Data privacy and security
Good governance, ethics and compliance
Engaged and diverse workforce
Carbon footprint
Data privacy and security
To ensure best-in-class data management and protection, SurePrep has established rigorous information security policies and processes.
Specific data security roles and responsibilities are assigned to individuals, including the Chief Innovation Officer, Director of IT and Information Security and a full-time Information Security team based in India.
SurePrep follows a documented process to ensure data security and conducts regular vulnerability testing. The company has achieved ISO 9001:2015 certification for process quality management. Relevant training is provided annually to all employees.
Fair labour conditions and engaged workforce across operations
SurePrep has operations both in the US and India, and HR functions are managed separately to address country-specific employee needs. Robust policies are in place, ensuring a consistent approach and coverage of country-specific issues. For example, in India, the company has an Internal Complaints Committee to handle any harassment complaints and offers sexual harassment awareness workshops and confidential counselling sessions.
Management-level diversity training is provided to foster an inclusive workplace culture. In recognising the importance of diversity, SurePrep is also assessing recruitment initiatives, such as hosting ‘women in technology’ days to engage local university students.
In addition to onboarding training, SurePrep provides new employees with weekly check-ins for the first month and offers to pay for further training needs.
Exit interviews are conducted for all employees who leave voluntarily and in 2019 SurePrep hosted a wellness week in the US which was very well received by employees.
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